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Please be advised that Specialized Loan Servicing LLC is not a lender. Specialized Loan Servicing LLC is not affiliated with FirstBank and does not guarantee any program or loan availability. All programs may not be available. Restrictions and conditions may apply.
Please be advised that by refinancing your current loan, your total finance charges may be higher over the life of the loan.
To Request a payoff statement for your loan.
Log into your account and select the Payoff Quote option located on the Home screen.
Attention: Payoff Department
Please include your name and loan number on all requests.
To view all available payment methods, please click here.
For requests for information and notices of error regarding your account, please use the address FirstBank has designated under the Real Estate Settlement and Procedures Act and Regulation X for this purpose:
Request for Information: A request for information is a written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) relating to the servicing of the mortgage loan that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the information you are requesting regarding your account.
Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account.
Resolution Process – What You Can Expect:
Untimely Requests: A request for information or notice of error is not considered timely if the written correspondence is received more than one year after either the date of transfer of servicing or the date the mortgage account was discharged (either paid in full or discharged through foreclosure or a deed in lieu of foreclosure or a short sale without full satisfaction of the underlying contractual obligation). Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error.
For residential mortgage loans on real estate located in the State of Texas:
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 21, AUSTIN, TEXAS 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department’s website located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at firstname.lastname@example.org.
If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. If you're not sure if the impact in your area has been declared as a natural disaster, visit the website Federal Emergency Management Agency's (FEMA) for more information.
If you are in a confirmed FEMA disaster area, please contact Customer Service at 1-855-354-3471
All property insurance policies should include the following mortgagee clause:
Insurance documents may be mailed to the address above, faxed to 1-678-475-8763 or uploaded to www.MyCoverageInfo.com/FirstBank.Insurance Loss Claims:
If you have experienced a loss and need to submit a claim, you may upload the required documents and track the progress of your claim online 24/7 by accessing and creating an account at the Insurance Loss Claim Website.
Alternatively, you may communicate with us regarding your loss claims by sending your check(s) and other required documents via regular mail or overnight mail or via fax at any time, as follows:
For other inquiries please call our Insurance Department at 1-800-441-4145
If your inquiry involves real estate taxes, please contact our Tax Department at 1-866-801-1373
For general inquiries and communications that do not include requests for information or a notice of error regarding your account, our general mailing address is:
You may contact Customer Support via your message center by logging into your account, clicking on the message center letter icon, and clicking the “New Message” icon.
New York Customers: The online messaging feature is not available. If you have any questions or need assistance, please reach out to our Customer Care Department at, 1-855-354-3471. Our hours of operation are Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. We accept calls from relay services on behalf of hearing-impaired borrowers.
Please note these general contacts above should not be used to submit a request for information or notice of error regarding your account. All disputes must be sent to the designated address found under the Disputes tab.