If your property address has changed due to a 911 renumbering or a county renumbering, please fax or mail a copy of the documentation, such as a letter from the County Assessor’s Office, a letter from the U.S. Postal Office or an order from a state 911 agency with a request to make the update. Please reference your loan number(s) on the request and notice. The documents may be sent by fax to 1-720-241-7218 or by mail to:
In order to update your social security number, please fax or mail a copy of the front and back of your social security card with a request to make the update. Please reference your loan number(s) on the request. The documentation may be sent by fax to 1-720-241-7218 or by mail to:
You cannot add someone to your account as another borrower. You can, however, add someone to your account as an additional person for us to speak with about your account. We refer to such a person as a Authorized Third Party. You may appoint an Authorized Third Party by submitting the completed Third Party Authorization Form, which is located under the Forms section of the website, via email to email@example.com, or by mail to:
We will accept a request through direct email without the Third Party Authorization Form, if it contains the information below and the 'sender' email address matches the email on record. If the email does not include the information below, your request will not be processed (this is for your protection).
Information required to process an Authorized Third Party Request Include:
Purpose of request (limited use authorization for a Payoff Quote)
Entity (or person) being provided authorization
You can call our Customer Care Department with questions at 1-855-354-3471 Monday through Friday, 6:00 a.m. until 6:00 p.m. MT.
A recast can be requested by calling Customer Care Department with questions at 1-855-354-3471 Monday through Friday, 6:00 a.m. until 6:00 p.m. MT, by emailing a request to firstname.lastname@example.org, or sending a request by mail to:
Please note, RESPA (12 U.S.C. Section 2605) provides you certain consumer rights. If you send a notice of error or request for information (including a qualified written request) to your loan servicer regarding the servicing of your loan, your servicer must provide you with a written acknowledgment within 5 days (excluding legal public holidays, Saturdays, and Sundays) of receipt of your request. Not later than 30 days (excluding legal public holidays, Saturdays, and Sundays) after receiving your request, your servicer must make any appropriate corrections to your account, and must provide you with a written clarification regarding any dispute. After receipt of a notice of error, your servicer may not, for 60 days, furnish adverse information to any consumer reporting agency regarding any payment that is the subject of the notice of error. However, this does not prevent the servicer from initiating foreclosure if proper grounds exist under the mortgage documents.
The notice of error or request for information must be written correspondence (other than notice on a payment coupon or other payment medium supplied by the servicer) that includes, or otherwise enables the servicer to identify, the name and account of the borrower, and includes a statement of the reasons the borrower believes the account is in error, if applicable, or that provides sufficient detail to the servicer regarding the information being sought by the borrower. Please note, a notice of error or request for information is not considered timely if the written correspondence is delivered to the servicer more than 1 year after either the date of transfer of servicing or the date the mortgage servicing account was discharged (either paid in full, or discharged through foreclosure or deed in lieu of foreclosure or short sale without full satisfaction of the underlying contractual obligation.)
Please be advised that Specialized Loan Servicing LLC is not a lender. Specialized Loan Servicing LLC is not affiliated with FirstBank and does not guarantee any program or loan availability. All programs may not be available. Restrictions and conditions may apply.
Please be advised that by refinancing your current loan, your total finance charges may be higher over the life of the loan.
To Request a payoff statement for your loan.
Online: Log into your account and select the Payoff Quote option located on the Home screen.
Fax to: FirstBank 1-720-241-7218 Attention: Payoff Department Please include your name and loan number on all requests.
To view all available payment methods, please click here.
For requests for information and notices of error regarding your account, please use the address FirstBank has designated under the Real Estate Settlement and Procedures Act and Regulation X for this purpose:
FirstBank c/o Specialized Loan Servicing
P.O. Box 630147
Littleton, CO 80163-0147
Request for Information: A request for information is a written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) relating to the servicing of the mortgage loan that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the information you are requesting regarding your account.
Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account.
Resolution Process – What You Can Expect:
FirstBank will provide a written acknowledgment of your inquiry within 5 days of receipt of your request (excluding legal public holidays, Saturdays and Sundays).
FirstBank will provide a written response within 30 days (excluding legal public holidays, Saturdays and Sundays) and will make corrections to your account, if appropriate, depending on the outcome of our review.
After receipt of a notice of error, FirstBank will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed.
A request for information or notice of error does not prevent FirstBank from initiating foreclosure if proper grounds exist under the mortgage documents.
Untimely Requests: A request for information or notice of error is not considered timely if the written correspondence is received more than one year after either the date of transfer of servicing or the date the mortgage account was discharged (either paid in full or discharged through foreclosure or a deed in lieu of foreclosure or a short sale without full satisfaction of the underlying contractual obligation). Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error.
For residential mortgage loans on real estate located in the State of Texas:
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 21, AUSTIN, TEXAS 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department’s website located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at email@example.com.
If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. If you're not sure if the impact in your area has been declared as a natural disaster, visit the website Federal Emergency Management Agency's (FEMA) for more information.
If you are in a confirmed FEMA disaster area, please contact Customer Service at 1-855-354-3471
All property insurance policies should include the following mortgagee clause:
If you have experienced a loss and need to submit a claim, you may upload the required documents and track the progress of your claim online 24/7 by accessing and
creating an account at the Insurance Loss Claim Website.
Alternatively, you may communicate with us regarding your loss claims by sending your check(s) and other required documents via regular mail or overnight mail or via fax at any time, as follows:
Attention: Loss Draft Department 500
P.O. Box 6501
Springfield, OH 45501
Attention: Loss Draft Department
One Assurant Way
Springfield, OH 45505
1-678-459-9746 (Attention: Loss Draft Department)
For other inquiries please call our Insurance Department at 1-800-441-4145
Real Estate Taxes
If your inquiry involves real estate taxes, please contact our Tax Department at 1-866-801-1373
For general inquiries and communications that do not include requests for information or a notice of error regarding your account, our general mailing address is:
FirstBank c/o Specialized Loan Servicing
P.O. Box 636005
Littleton, CO 80163-6005
Attention: Customer Care Support
Please include name and loan number on all correspondence
Our fax number is: 1-720-241-7218
Please include name and loan number on all faxes
You may contact Customer Support via your message center by logging into your account, clicking on the message center letter icon, and clicking the “New Message” icon.
New York Customers: The online messaging feature is not available. If you have any questions or need assistance, please reach out to our
Customer Care Department at, 1-855-354-3471. Our hours of operation are Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. We accept calls from relay services on behalf of hearing-impaired borrowers.
Please note these general contacts above should not be used to submit a request for information or notice of error regarding your account. All disputes must be sent to the designated address found under the Disputes tab.